1. Introduction

Scale Exotics is a Florida-based marketing and growth service for exotic and luxury car rental companies. This Privacy Policy explains how we collect, use, and protect your data when you use our services.

2. Data We Collect

When you interact with Scale Exotics or our clients' services, we collect the following information:

Full name
Business name (if applicable)
Phone number (mobile and/or landline)
Email address
Age verification information
Vehicle rental preferences and interests
Booking dates and rental history
Messages you send through our forms
SMS/text message opt-in consent records
IP address and device metadata (captured automatically by third-party platforms)

3. SMS/Text Message Communications

When you provide your mobile phone number and consent to receive text messages, we collect and use your information as follows:

Information Collected for SMS

Mobile phone number
Consent timestamp and method
Opt-in/opt-out status and history
Message delivery status

How We Use SMS Data

Your phone number and SMS consent information is used solely to:

Send promotional offers and deals related to exotic vehicle rentals
Send booking confirmations and appointment reminders
Provide rental availability updates
Respond to your customer service inquiries
Send transactional messages about your rental or inquiry

SMS Data Sharing

We do not sell, rent, or share your phone number or SMS consent data with third parties for their marketing purposes. Your phone number is shared only with:

Our SMS service provider (Twilio) solely for message delivery
The specific rental business you inquired with

These service providers are contractually prohibited from using your information for any purpose other than providing the messaging service.

Opting Out of SMS

You can stop receiving text messages at any time by:

Replying STOP to any text message
Contacting us at info@scalexotics.com

After opting out, you will receive a confirmation message and no further marketing texts will be sent. Transactional messages (like booking confirmations) may still be sent if you have an active rental.

SMS Data Retention

We retain SMS consent records and message logs for a minimum of 4 years to comply with regulatory requirements. You may request deletion of your data by contacting us, subject to legal retention requirements.

4. How We Use Your Data

Your data is used solely for the following purposes:

Contacting you regarding our services
Providing marketing and growth consulting services
Communicating with you regarding your business needs
Operating and maintaining our systems

5. Data Storage and Retention

Your data is stored within secure service providers we use. Data is retained for the duration of our business relationship unless you request deletion. You may request deletion of your data at any time by contacting us.

6. Data Sharing

We only share your data with:

Third-party service processors required to operate our systems
Partners necessary to deliver our services to you

We do not sell your data to third parties.

7. Your Rights

You have the right to:

Request access to your personal data
Request deletion of your data
Withdraw from using our service at any time

To exercise these rights, please contact us at the email provided below.

8. Age Requirement

You must be at least 18 years old to use Scale Exotics services. We do not knowingly collect data from users under 18.

9. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions.

10. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us at: info@scalexotics.com